Bently88 Privacy Policy – Malaysia User Data Protection

1. Introduction

Bently88 ("we", "Platform") is fully committed to protecting the privacy and personal data of every user who registers and uses our services. This Privacy Policy clearly explains how we handle the information you provide to us, whether during registration, daily platform use, or when contacting our support team.

This document applies to all users of the bently88 platform — including the official website at bently88.onl and the mobile app for Android and iOS. By using any bently88 service, you confirm that you have read and understood this Privacy Policy in its entirety.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised security standards. If you have any questions regarding this policy, the bently88 support team is available to assist you at any time.

2. Data Collected

Bently88 collects two main categories of data — information you provide directly and information collected automatically when you use our platform.

Information You Provide Directly:

• Full name, date of birth and gender
• Email address and mobile number
• Current residential address
• Identity verification (KYC) information — copy of valid MyKad or passport
• Payment method details — bank account numbers, digital wallet information
• Deposit and withdrawal transaction history

Information Collected Automatically:

• IP address and general location data
• Device type, operating system and browser version
• Platform activity log — pages visited, session duration and in-game actions
• Cookie data and device identifiers
• App technical performance data

3. How Data Is Collected

Your personal data is collected through various interaction points on the bently88 platform, including:

Collection Method	Data Type	Frequency
Account registration form	Name, email, phone number, date of birth	One-time at registration
KYC Verification	Identity documents, facial photo	Requested when necessary
Financial transactions	Bank details, deposit/withdrawal records	Every transaction
Platform usage	Activity logs, session data, cookies	Ongoing during use
Customer support	Conversation content, reported issues	When you contact us

4. Purpose of Data Use

Every piece of data we collect is used for a specific and lawful purpose. bently88 does not use your data for purposes not stated in this policy without first obtaining your consent.

• Account Operations: Verifying identity, processing registration and managing your account.
• Transaction Processing: Processing deposits, withdrawals and fund management securely and accurately.
• Security & Fraud Prevention: Detecting suspicious activity, preventing fraud and protecting platform integrity.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering) and reporting obligations required under Malaysian law.
• Service Improvement: Analysing usage patterns to improve user experience and platform performance.
• Communications: Sending transaction notifications, platform updates and relevant promotional information (with the option to unsubscribe).
• Customer Support: Resolving enquiries, complaints and technical support requests more effectively.

5. Data Sharing

Bently88 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are specific situations where we may need to share your data with selected parties:

• Payment Processors: Authorised payment service providers for processing your financial transactions securely.
• Technology Service Providers: Companies that assist us with server hosting, cybersecurity, and platform analytics — bound by strict confidentiality agreements.
• Authority: Government agencies or law enforcement authorities when required by law or a valid court order.
• Regulatory Body: The body overseeing the operations of licensed online gambling platforms for audit and compliance purposes.

6. Data Security

Bently88 continuously invests in security infrastructure to ensure your personal data is always protected from unauthorized access, loss, or misuse.

• 256-bit SSL encryption for all communications between your device and our servers
• Sensitive data encryption within the database using AES-256 standards
• Two-factor authentication (2FA) to protect account access
• 24/7 security monitoring by a dedicated cybersecurity team
• Regular security audits by certified independent third-party auditors
• Strict internal access controls — only authorised personnel may access user data
• Secure data backup with tested disaster recovery procedures

7. Cookies & Tracking

The bently88 platform uses cookies and similar tracking technologies to enhance your experience and understand how our platform is used. Cookies are small text files stored on your device by your web browser.

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how pages are used to help us improve the platform.
• Functional Cookies: Remembering your preferences such as language, region and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality.

8. Data Retention

Bently88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active account data is retained for as long as your account remains active on our platform.
• Following account closure, basic data is retained for a minimum of 5 years for legal compliance and financial audit purposes.
• Financial transaction records are retained for 7 years in accordance with Malaysia's tax and financial regulatory requirements.
• Customer support communication logs are retained for 2 years after an issue is resolved.
• Data that is no longer required will be securely deleted using recognised deletion methods.

9. User Rights

As a bently88 user, you have the following rights regarding your personal data under PDPA 2010 and our own policies:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you may request the deletion of your data — subject to relevant legal obligations.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw consent previously given for specific data processing activities.

To exercise any of the above rights, contact the bently88 support team via live chat within the platform. We will process your request within 14 business days.

10. Data Transfers

Your personal data may be transferred to and processed on servers located outside Malaysia for platform operations and data backup purposes. In all such cases, bently88 ensures that:

• Data transfers are made to countries or entities with an adequate level of data protection.
• Appropriate data transfer agreements have been signed with all recipient parties.
• Security standards equal to or exceeding Malaysia's PDPA requirements are fully upheld.

11. Children's Privacy

The bently88 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. Should we discover that data belonging to someone under 18 has been collected, we will take immediate action to delete that data and close the account in question.

Parents or guardians with concerns about their child's use of the platform may contact our support team for assistance.

12. Policy Amendments

Bently88 reserves the right to amend this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or platform service improvements. Any significant amendments will be communicated to you via in-platform notifications or your registered email at least 7 days before the changes take effect.

It is your responsibility to review this page periodically. Continued use of the bently88 platform following any amendments to this policy constitutes your acceptance of the updated terms. The last updated date shown at the top of this document will always reflect the latest version of this policy.